I tried a few more apps and decided that something must have gone wrong in my initial transfer, so I did a factory reset and tried both backing up my S9+ to my PC with Smart Switch and using SMS Backup and Restore. I backed up again and the same thing happened. I went back to my old phone and switched my default messaging app to Samsung Messages. I tried restoring those messages after clearing all my data from Textra in the new phone. When I realized it didn't transfer properly, I manually backed up my messages (from Textra) using SMS Backup and Restore (which I had already been using). I initially used Smart Switch to set up my new phone - it worked going from my S7 to the S9 with Textra as my default so I never expected to have a problem. With my issue, I don't think Textra is the problem, especially because the same thing happened when I deleted Textra and had Samsung Messages as my default on my S9+. And I do know I need to Resync in Textra. First, to clarify, I don't want to use Samsung Messages - I never have. If it doesn't, I'm thinking you might want to reach out to Textra regarding backup and restore support. Lastly, to restore the back, you'll of course need to transfer it to the new device after backing up. Also, you will need to temporarily use Textra on your new device according to their guide. Some things to keep in mind: You'll need to delete the restored messages from your S21 Ultra before doing this as you want to avoid duplicates. Once done and if everything looks correct, you should be able to switch back to Samsung Messages. Resync from Textra Settings > About > Resync." The guide from Textra then says "Once all your messages are on your Android stock / system messaging app on your new device. I know you mentioned that you tried a few different things with no luck.Ĭan you back the messages up from your S9+ using SMS Backup & Restore and once done, use the same app to restore the messages on your S21 Ultra. I did a few quick searches on Textra and found their guide on message backup and syncing. I'm sorry to hear that you're having trouble with your messages.
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